We are recruiting for a Property Management Compliance Officer, The ideal candidate will be a self-starter and preferably with a legal background. Also, experience in Project management will be a bonus.
The Role
There are many policies to which a property development company must comply, the Property Management Compliance Officer will be responsible for driving the compliance function within our organisation. The role will also include the management of complaints. Together with others engaged in the Accounting, Audit and Legal Services Departments, the Property Management Compliance Officer is responsible for the assessment of all requisite property management compliance requirements to ensure the company is in good standing at all times.
Responsibilities
- To instruct approved suppliers to undertake service/site visits when required, where the organisation holds responsibility for compliance matters.
- Develop processes and procedures to collate compliance data from service providers to maintain records within the organisation and make these records available to those that need them.
- To ensure that works required to maintain compliance is undertaken within appropriate budgets and to ensure that recommendations for improvements are considered and, where necessary, raised to the appropriate persons and added to the planned maintenance system.
- Hold regular reviews with service providers with an aim of continuous improvement in service delivery. Establish, review and report KPI's for suppliers.
- Review and agree invoicing for compliance works in line with contract rates.
- Where the organisation does not hold a direct responsibility for compliance functions, liaise with those that do (landlords, housing associations, property owners etc.) in order to ensure compliance inspections are undertaken as required and obtain and file documentary evidence to prove it.
- To receive and respond to correspondences and communicate relevant information or responses where required to the public and to regulators.
- To review, analyse and investigate complaints regarding the company’s properties and/or services as well as attempt to resolve, through informal mediation or enlisting further assistance, complaints that may be appropriately dealt with through informal resolution.
- Provide monthly compliance reporting for management.
- To assist in the upkeep and management of the Environments databases.
- To provide data and assistance in the preparation and management of annual maintenance budgets.
- To help promote a culture of high standards and continuous improvement.
- To attend meetings as directed by the Director or Property Manager.
- To help gather evidence and data to assist in the preparation of reports as required by the Property Manager or the Director
- To undertake any related additional duties as reasonably required by the Asset Manager.
- Provide information, verbally and in writing, with respect to rental property management and strata property management issues.
- Respond to inquiries from Real Estate Council staff, licensees and the public about the Real Estate Services Act as it relates to property management.
- Perform other duties as assigned by the Deputy Executive Officer.
- May sometimes be required to help produce project plans and work breakdown for refurbishment works
- May be called upon to weigh in on legal matters
SKILLS AND QUALIFICATIONS
- Background in Law/compliance or relevant work experience required.
- Knowledge/experience of Project Management is desirable
- Commitment to providing quality service.
- Effective organizational abilities in personal work routines and an ability to handle diverse situations as they arise.
- Excellent verbal and written communication skills.
- Computer literacy.
- Effective file management.
- Excellent interpersonal and resolution skills.
- Excellent judgement and analytical skills.
If you are interested, start by applying here and attaching your resume.